Check-in is available from 4:00 PM and must be completed by 9:00 PM at the latest. The process is entirely online and takes only about 2 minutes. You will then receive your PIN code via email, which you can use to open the entrance and your room door. Once at your room, enter the start code once to let the system know you have arrived.
21rooms is fully automated by design. You can come and go whenever you like, without being restricted by opening hours. If you have any questions, we are always available via email or our contact form.
Your PIN code works around the clock, even in the middle of the night. Simply check in online in advance, and the code will take care of the rest.
You can also complete your online check-in directly via our homepage - all you need is your reservation number and your last name.
complete online check-in• First name used instead of last name:
Most often, the first and last names were swapped during booking - meaning the first name was entered in the last name field. Since our system searches by last name during check-in, this leads to an error.
• Booking via third-party platforms or travel agencies:
When booking through portals like Booking.com, Expedia, or travel agencies, they sometimes assign their own booking reference, which may not necessarily match the reservation number in our system.
Still having trouble? Please get in touch with us - we will check our booking system and manually send you the check-in email to ensure your stay gets off to a smooth start.
After completing your online check-in, you will find your PIN code in the digital guest guide under "Door Opening"—you will also receive it via email. Please note that the code is only generated after check-in.
Check-out is by 11:00 a.m. Your PIN code will be deactivated automatically after this time.
At 21rooms, everything is digital—we use the Straiv system for your stay. You can easily manage your billing address yourself:
Entering & changing details at check-out: Forgot your company details or need to make a change? No problem—during the digital check-out process on your smartphone, you can quickly update your billing address and company name before finalizing the process.
Important note: Please make any changes directly in the digital guest guide before completing your check-out. While adjustments are possible afterward, the system will automatically issue a cancellation invoice and generate a new one with an updated number. To avoid this extra step, it is worth taking a quick look at your billing address before checking out. If you have any questions, you can reach us at any time at info@21rooms.de.
Our apartments are generously proportioned and designed to feel like a true home, even during longer stays. You can find exact square footage and floor plans for each room category on our overview page.
High-quality design is a hallmark of our entire property - all rooms and units are furnished with designer furniture and fully equipped kitchens. An overview of our categories:
• Single Room: Our most compact unit - perfect for one person on a short trip or business travel.
• Studio (25-43 sqm): Significantly more spacious, ideal for longer stays with more room to move.
• Suite (30 sqm): Our category featuring two separate areas- a living room and a bedroom - for extra comfort.
• Apartment (80 sqm or 120 sqm): Our largest units, available as 2- or 4-room apartments with space for up to 6 people- ideal for families, groups, or extended stays.
Our kitchens are fully equipped with Bosch appliances, including an induction cooktop, oven, microwave, and refrigerator. You will also find dishes, cooking utensils, and cutlery. Almost all apartments also include a dishwasher.
Single rooms, studios, and suites do not have washing machines by design. Instead, a shared laundry room is available on-site, equipped with WeWash machines and dryers that can be operated via an app. Apartments come with a washer-dryer unit directly in the room.
For short stays, the apartment is cleaned after your departure. For stays of 7 nights or longer, a weekly interim cleaning service, including a change of bed linen and towels, is included.
The waste disposal room is located in the basement. Please sort your waste as follows:
• Plastic/Recyclables: Yellow bag
• Paper & Cardboard: Paper bin (please flatten cardboard boxes first)
• General Waste & Organic Waste: General waste bin (please dispose of organic waste here as well)
• Glass: Simply leave it separately in the basement room, and we will take care of the rest.
Thank you for your help in keeping our building clean!
Yes, free Wi-Fi is included in all apartments via a dedicated fiber-optic connection with a stable 50 Mbit/s, which is perfectly reliable for working, streaming, and video calls. If you require more bandwidth—for example, for simultaneous video conferences, large uploads/downloads, or multiple devices—you can book a temporary high-speed upgrade of up to 500 Mbit/s through our partner, COM-IN.
Each room has its own dedicated Wi-Fi network. You will find a picture frame in your room with a QR code—simply scan it to connect. If that doesn't work, the network name and password for manual entry are listed right below it.
Yes, there is an elevator in the building, so you won't have to carry your luggage up the stairs.
This depends on the location:
• Donaustraße 13 (Studios & Suites): Pets are not permitted.
• Spitalstraße 4 (Apartments): Pets are welcome by arrangement for a small cleaning fee.
Please contact us before booking at info@21rooms.de.
We are happy to provide a baby cot or high chair upon request. Simply let us know your requirements when booking or at least 48 hours before your arrival by emailing info@21rooms.de, and we will take care of the rest.
21rooms has an elevator that connects all floors, making it easy to transport luggage and suitcases. Unfortunately, we do not have wheelchair-accessible rooms. If you have any questions regarding accessibility, please feel free to contact us at info@21rooms.de.
We don't offer a traditional hotel breakfast, but every apartment features a fully equipped designer kitchen. With an induction cooktop, oven, and refrigerator, you have everything you need for a relaxed breakfast on your own terms. If you prefer to head out, District Five Coffee Roasters, Bar Centrale, and Koko Leistbar are practically right on our doorstep.
Yes, bicycles can be taken down to the basement via the elevator and stored securely in the bike racks.
Our postal address is Donaustraße 13, but the entrance is located around the corner on Münzbergstraße (85049 Ingolstadt). For your arrival, it is best to enter "Münzbergstraße" into your navigation system; our postal address is Donaustraße 13.
As the building is located in the old town, there are no private parking spaces. However, several public parking garages are within walking distance, such as the Theater underground garage or the Hallenbad parking lot.
For loading and unloading, you can stop briefly in the no-parking zone directly in front of the entrance. If you need a little more time, you can park on Donaustraße - the first 20 minutes are free with a ticket from the machine.
Pedestrian zone, bars, cafés, and restaurants - everything is right on your doorstep.
From the main train station, it is best to take the bus towards the city center (ZOB / Rathausplatz). From the "Rathausplatz" stop, it is just a few steps to the entrance on Münzbergstraße (postal address: Donaustraße 13). Taxis are also available at the station at all times.
Thanks to the fully equipped kitchen, you can easily cook for yourself - there are shopping options in the immediate vicinity:
• REWE (approx. 5–7 min.): Harderstraße 24
• EDEKA Ordosch (approx. 5 min.): Theresienstraße 29
• NORMA (approx. 8 min.): Harderstraße 13
• Müller & dm (approx. 3–5 min.): Located directly in the pedestrian zone, Ludwigstraße
Every Saturday morning, there is a weekly market on Theaterplatz featuring fresh regional food, fruit, vegetables, cheese, and specialties. Bakeries and cafés are also in the immediate vicinity.
There is a wide selection of cafés and restaurants right on our doorstep:
Breakfast & Coffee
• District Five Coffee Roasters - Donaustraße, approx. 1 min.
• Bar Centrale - Donaustraße, approx. 1 min.
• Koko Leistbar - Donaustraße, approx. 1 min.
• Mitten.drIN by Sipl - Rathausplatz 4, approx. 3 min.
Dinner
• FLAIR Indochine - Donaustraße 12, approx. 1 min. - Asian cuisine, sushi, cocktails
• Da Gino - Donaustraße 8, approx. 1 min. - Italian cuisine, pasta, outdoor seating
• La Pizzeria - Manggasse 8, approx. 1 min. - Stone-oven pizza, wines
The Audi Forum and the Audi plant can be reached by car in about 10–15 minutes, or by bus in about 15–20 minutes. 21rooms is therefore a popular choice for Audi employees and project guests - centrally located in the old town with quick access to the plant.
Thanks to our central location in the middle of Ingolstadt's old town, many highlights are easily accessible on foot:
• New Castle & Bavarian Army Museum (approx. 5-minute walk): One of Bavaria's most impressive castles, located right on the Danube
• Liebfrauenmünster (approx. 3-minute walk): The imposing Gothic church in the heart of the old town
• Kreuztor (approx. 5-minute walk): Ingolstadt's landmark - a medieval city gate from the 14th century
• German Museum of the History of Medicine (approx. 8-minute walk): Housed in the baroque anatomy building of the former Bavarian state university - featuring a unique collection, a Frankenstein cabinet, a medicinal herb garden, and a museum café
• Klenzepark & Danube riverbank (approx. 8-minute walk): Perfect for a stroll along the Danube
• Audi museum mobile (approx. 15 minutes by bus): A must-see for car enthusiasts
• Ingolstadt Village (approx. 10 minutes by car): Designer outlet for shopping lovers
Yes, 21rooms is located right in the heart of Ingolstadt's old town with excellent connections:
• Rathausplatz bus stop (approx. 3-minute walk): Convenient access to the main train station, the Audi plant, and all parts of the city
• Ingolstadt Main Station (approx. 5–7 minutes by bus or car): Direct connections to Munich, Nuremberg, Regensburg, and Augsburg
• Ingolstadt Nord Station (approx. 10 minutes by bus): Connections to Munich and Nuremberg
The Ingolstadt Hospital (Klinikum Ingolstadt) can be reached in about 10–15 minutes by bus or car. We offer particularly attractive long-term rates for medical staff, doctors, and patients' relatives—please feel free to contact us directly.
The Saturn-Arena—home to the ERC Ingolstadt and a venue for concerts and events—is about a 12–15 minute walk away. It takes just a few minutes by bus or taxi.
Whether you are planning a short trip or a longer stay, both are possible:
Long-term: up to 180 days—ideal for project staff or as temporary housing.
Short-term: Individual nights are released on a short-term basis whenever there is availability between longer bookings.
You can find current availability directly in our booking calendar. If you have questions about long-term rates, please feel free to reach out.
We offer tiered discounts for longer stays, with the rate automatically decreasing based on the duration of your visit. If you have any questions regarding long-term rates, please feel free to reach out.
Yes—booking directly through our website is the best way to secure our direct-booking rate, avoiding the service fees charged by booking platforms. It is safe, simple, and takes just a few clicks.
Your credit card is used solely to secure your booking and is required for the digital check-in process. Don't have a credit card? No problem—simply contact us via email before booking. We will find a solution, such as an advance bank transfer.
We are a cashless property. We accept Visa, Mastercard, American Express, and PayPal, as well as advance bank transfers for corporate bookings.
Cancellation policies depend on the selected rate (flexible or non-refundable) and the length of your stay. The specific terms will be displayed during the booking process.
Each apartment features a private fiber-optic connection (50 Mbit/s) and a laptop safe. Deluxe and Family studios, as well as our larger apartments, also include a desk. Our digital check-in is available 24/7, with no reception desk required. Corporate invoices can be generated directly in the Straiv system upon check-out. We offer attractive rates for long-term stays.
The longer the stay, the lower the price per night. We offer special long-term rates for stays of 30 days or more – simply check our booking system or contact us directly at info@21rooms.de
All common payment methods are accepted – you can see the details directly when booking.
This depends on the rate booked:
Non-refundable rate: 100% deposit at the time of booking; no free cancellation possible.
Flexible (cancellation until arrival day): Free cancellation until 2:00 PM on the day of arrival. After that, 100% of the accommodation costs will be charged.
Flexible (cancellation up to 5 days prior): Free cancellation up to 5 days before arrival (until midnight). After that, 100% of the booking amount will be charged.
Flexible (cancellation up to 7 days prior): Free cancellation up to 7 days before arrival (until midnight). After that, 100% of the booking amount will be charged.
Yes, absolutely. Many of our guests are in Ingolstadt for projects with Audi or its suppliers, often for several weeks or months. Here is what that means for you:
• Working in the apartment: A dedicated workspace in many categories – see details under "Is there a workspace in the room?"
• High-speed internet in all apartments – see details under "Is Wi-Fi included?"
• Company invoices with company name and address upon request – see "How do I enter my business address?"
• Long-term rates for extended stays – see "Are there discounts for long-term stays?"
• 24/7 arrival via digital self-check-in.
Do you have questions about a specific booking? Email us at info@21rooms.de.
We issue proper invoices with VAT shown separately. You can provide your company address directly when booking.
Our serviced apartments are ideal for expats and anyone looking for temporary housing. They can be booked for up to 180 days – with full service and no lease agreement required.
You can enter your company name and billing address during the digital online check-in. You can find detailed instructions in our FAQ under Check-in & Access in the section "How do I receive an invoice with a company name and billing address?".
Whether you receive an invoice from us depends on who processed your payment:
The portal processed the payment (e.g., Expedia Collect or Airbnb): In this case, the portal handles your billing. For tax reasons, we do not issue a separate invoice. You can find your receipt, including VAT, directly in your booking account on the portal, where you can also adjust it (e.g., add a company address) or request it.
We charged your card (e.g., Booking.com or Expedia Hotel Collect): In this case, you will receive your invoice automatically from 21rooms. Simply enter your company name and billing address during the online check-in, and the invoice will be sent to you automatically via email after check-out.
Not sure which applies to you? Simply contact us at info@21rooms.de.
The easiest way is to book directly through our website, as everything is handled automatically.
Tip: Book directly through our website next time – it includes our best-price guarantee, and your invoice is sent automatically via email.
Yes, we can provide a landlord confirmation certificate upon request:
For stays of 4 weeks or more: Easily possible upon request.
For stays under 4 weeks: Only by prior arrangement – please contact us before booking.
Please let us know in good time that you require the certificate and send us the full names and dates of birth of all persons to be registered.
For stays of 3 months or longer, mandatory registration with the local authorities applies. You are required to register with the Ingolstadt Residents' Registration Office within two weeks of this period expiring.
In this case, we will automatically provide the landlord confirmation certificate free of charge right at the start of your stay. To do so, we require the full names, dates of birth, and home addresses of all guests moving in beforehand.
Yes, there are guest mailboxes in the entrance area on Münzbergstraße. If you need one—for example, for city registration or business mail—simply let us know. We will assign a mailbox to you and label it with your name. Please note that our mailing address is: Donaustraße 13, 85049 Ingolstadt.
Before your departure, please remember to set up a mail forwarding service or notify your contacts. We cannot accept liability for any mail received after you have checked out.
21rooms is a modern boutique apartment hotel in Ingolstadt, offering the perfect blend of a traditional hotel and a vacation rental. We provide fully furnished design apartments with private kitchens and living areas, combined with hotel services such as weekly cleaning, high-quality linens, digital check-in, and a central location in the Old Town. Available for stays ranging from one night up to 180 days.
21rooms is the ideal choice for:
• Business travelers & project staff – Wi-Fi, laptop safe, 24/7 check-in
• Audi employees & suppliers – quick access to the Audi plant and Audi Forum
• Long-term guests – private kitchen, weekly cleaning, long-term rates for stays of 30 days or more
• Families & groups – apartments up to 120 m², space for up to 6 people
• City travelers – located in the heart of the Old Town, within walking distance of everything
We consistently receive ratings of 9.0 or higher on Booking.com and maintain a 4.8 out of 5-star rating on Google. Our guests particularly appreciate our amenities, location, digital check-in process, and value for money. You can find all our reviews on Booking.com, Google, Airbnb, Expedia, or Tripadvisor.
21rooms is a non-smoking hotel. Smoking—including the use of e-cigarettes and vaporizers—is strictly prohibited in all rooms and throughout the entire building. A cleaning and compensation fee will be charged for any violations.
High-speed Wi-Fi is included free of charge in all rooms. For long-term guests staying a month or longer, we offer an optional temporary upgrade to up to 500 Mbit/s through our partner, COM-IN.
Upon your arrival, your bed will be freshly made, and clean towels will be provided.
As we do not have a reception desk, we do not offer traditional luggage storage. However, please contact us in advance, and we will be happy to provide you with a code to securely store your luggage in our basement storage units.
You can reach us via email at info@21rooms.de. We provide support in both German and English and typically respond within a few hours.
